Vehicles include a driver and are quoted by type. Inspection, holding, consolidation, packing, international transport and destination clearance, delivery and installation are quoted by scope and provider. Cancellation, overtime and changes follow the booking record confirmed before payment.
Is there a minimum purchasing budget?+
No fixed minimum budget is required. A whole home, a few pieces, one day of accompaniment or defined support for existing orders can all be discussed. Supplier minimum orders and shipping costs still depend on the products and destination.
Do I need a complete product list or finished design?+
No. Start with what you have: rooms, style references, a floor plan, priorities or a destination. We help develop the selection brief. Final measurements and custom production drawings still need the appropriate checks before ordering.
Who do I pay for the products?+
You may contract and pay suppliers directly, or use a Kirin-handled payment arrangement for the project. The order records identify the seller, recipient, payment milestones and how changes or after-sales issues are handled. Kirin’s role depends on the arrangement recorded for that order.
Can I request the person I saw on social media?+
Yes, you can request a team member. We arrange visits around availability, and another Kirin client manager may support your project. The people featured in our team content are part of Kirin, not independent outside endorsers.
What does item-by-item inspection cover?+
Before packing, we check each item against the agreed order for model, quantity, dimensions, colour, visible finish, hardware and basic function, as applicable. Findings are recorded with a checklist, photos and videos. Specialist tests or certification documents require separate arrangements; item-by-item checks are not a zero-defect guarantee.
Can you arrange delivery to my home and installation?+
We can arrange shipping and destination support through partners. Delivery to the address, unloading, carrying into rooms, assembly and fixed installation are separate scope items. Tell us what you need so the quotation states what is included.
What is separate from the service fee?+
Product payments are separate. Depending on the project, there may also be vehicle, sample, specialist design or testing, storage, repacking, freight, tax and destination-service costs. See Fees & Payment for the current service rates and the remote fee credit rules.
What happens if an issue is found?+
Before shipment, we record the issue, contact the supplier and coordinate rework and reinspection. For damage, missing items or specification concerns after arrival, contact Kirin with the order and receiving records. We help progress replacements, claims or a practical resolution with the responsible parties.
How much is on-site accompaniment?+
A fixed US$150 per consultant, per client group, per 8-hour service day—not per guest. Products, vehicles and applicable third-party costs are listed separately.
Does accompaniment include a vehicle and driver?+
No. A vehicle with driver can be arranged separately and quoted for the vehicle and itinerary. The consultant fee and vehicle fee are separate.
Is the day fee refunded after buying furniture?+
On-site accompaniment is a separate service. Its fee remains payable after a purchase and is not a merchandise credit.
Can I source without visiting Foshan?+
Yes. Start with a remote discussion. General direction is free; formal remote sourcing starts with a US$50 fee. See Fees & Payment for the merchandise-credit conditions.